Page 89 - Petrosphere - Loss Control Management (LCM) Training Manual V 1.0

88 Module 11: Personal and Group Communication Loss Control Management (LCM)

Components of Communication
1. Sending the message
2. Feedback

3. Communication filters
4. Receiver / audience
5. Positive reinforcement
Most Common Communication Filters
• Knowledge
• Bias

• Mood
• Motivation
• Physical attributes
• Method
Methods of Communication

• Verbal – it involves the usage of words while
the delivery of the intended message is being
made. It is a method that is personal and has
to be used more than only phone calls and
emails whenever possible. The medium of
the message in this case is oral.

• Written – this type of communication cannot
be avoided in the workplace. It is present and
everywhere and consists of traditional paper
and pen documents and letters, texts, chats,
emails, typed electronic documents, reports,

SMS, and anything else that might be
conveyed by the use of written symbols like
language.
• Physical Non-Verbal – it is also known as the body language. It consists of the body posture,
facial expressions, eye contact, gestures like a pointed finger, wave and the like, touch, tone of
voice, overall movements of the body and the others. The most common of all the non-verbal

communication are the facial expressions.

Personal Communications
Personal communication is a great rapport. The communication between people and groups are
harmonious and they understand each other’s feelings or ideas and communicate well. Personal

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