Page 91 - Petrosphere - Loss Control Management (LCM) Training Manual V 1.0

90 Module 11: Personal and Group Communication Loss Control Management (LCM)

Know your Group Members

• Eager Beaver - quick, helpful, first to jump in with an opinion.
In spite of good intentions, this person makes it difficult by
keeping others out.
• Inarticulate – with ideas but has difficulty in expressing his
thoughts.
• Argumentative – combative personalities. A clash between

two such members can divide the group into factions.
• Dampener – points out the worst in every idea put forward.
Seldom volunteers.
• The “I won’t talk” – may feel timid, bored, insecure, superior,
or indifferent.

• Inattentive – physically present, mentally absent.
• Griper – keeps giving legitimate complaints.
• Side conversationalist – whether related to subject or not, this member distracts other members
and especially the speaker.

Writing Communications

A well written communication should be SMART.
1. Simple (use simple terms)

2. Meaningful (intent, specific)

3. Accurate (date/time/data)
4. Readable (legible)

5. Tailored fit

Channels of Communication
• Handouts

• Manuals / workbooks

• Charts / tables / graphs
• Videos / movies / ads

• Slides / signs / symbols

• Pictures / letters / e-mails / texts

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