Page 93 - Petrosphere - Loss Control Management (LCM) Training Manual V 1.0

92 Module 11: Personal and Group Communication Loss Control Management (LCM)

3. Try-out performance and participation

• Have him do the job and correct errors outright
• Have him explain each key point to you as he does the job
again.
• Make sure he understands

• Continue until you know he knows

• Ask “why”, “how”, “when”, “what”, “where”, “who”.

4. Follow-up

• Put him on his own, instill confidence GREAT
• Designate to whom he goes for help JOB!!

• Check frequently at start

• Encourage questions
• Complement him on his efforts.

How to Get Better Results from Instruction

• Your instruction/order must be the right one for particular situation
• Select the persons most likely to carry instructions out well

• Your instructions will be well accomplished if there’s checking and follow-ups. Be sure it is
carried out at the time and in the manner you prescribe.

When Should Command Be Given

Generally speaking, a request carries the same weight as a
direct order or command. However, a request imparts a feeling that a
worker has some freedom of action, that he can question any part that
bothers him.

Whereas, commands are dangerous but are necessary in
emergency situations, such as in case of fire or accident. Commands
causes resentment. It’s best to avoid them until you really need them.
If you use commands only occasionally your employees will know you
are not bossy. They will recognize your change in approach as being
necessary in case of extreme need of it.

PETROSPHERE INC.
www.petrosphere.com.ph | info@petrosphere.com.ph