Page 94 - Petrosphere - Loss Control Management (LCM) Training Manual V 1.0

93 Module 11: Personal and Group Communication Loss Control Management (LCM)

Avoid Giving Orders

• An offhand manner
• Assuming worker understands
• Too many orders
• Conflicting instructions

• Choosing only the willing worker
• Picking on anyone
• Too much detail

• Playing the big shot

Signs of Employee’s Objection
• Gripes
• Silence

• Facial expressions
• Body movements
Aids in Removing Resistance
• Try a success example
• Try making a guarantee
• Try a demonstration

• Try asking questions
• Try just plain listening
When to Put Instructions into Writing
• Whenever you change an instruction that was previously in writing, put the new instruction in

writing too.
• If you give an order that must be carried over for another shift.
• When instructions are complex and contain variations from normal, put them in amounts and
sequence.

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